Terms of service
Terms of Service
OVERVIEW
Welcome to Feathorne. Throughout these Terms, the terms “we”, “us” and “our” refer to Feathorne. Feathorne operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a considered and curated shopping experience (the “Services”). Feathorne is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use our Services.
Please read these Terms carefully, as they include important information regarding your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction of residence, or that you have given consent for any minor dependents to use the Services on devices you own or manage.
To access certain features of the Services, including making purchases, you may be required to provide information such as your email address, billing details, payment information, and shipping address. You represent and warrant that all information provided is accurate, current, and complete, and that you have the right to provide such information.
You are solely responsible for safeguarding your account credentials and for all activity conducted under your account. Accounts may not be transferred, assigned, or sold to any other person.
SECTION 2 – OUR PRODUCTS
We endeavour to present our products as accurately as possible. However, colours and appearance may vary depending on your device, screen settings, and configuration.
We do not warrant that product images or descriptions will precisely reflect the physical product delivered, nor that products will meet individual expectations beyond their stated description.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities available to any person, region, or jurisdiction at our discretion.
SECTION 3 – ORDERS
When you place an order with Feathorne, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is not accepted until we confirm acceptance.
Payment must be received and successfully processed before an order is confirmed. Please review your order carefully prior to submission, as cancellation requests may not be accommodated once an order has been accepted.
If we decline, modify, or cancel an order, we will attempt to notify you using the contact details provided at the time of purchase.
All purchases are subject to our Refund Policy.
You represent and warrant that purchases are for personal or household use only and not for resale or export.
should something not be quite right, we are here to assist.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price applicable to your order will be the price in effect at the time of purchase and stated in your order confirmation.
Unless expressly stated otherwise, prices do not include taxes, shipping fees, customs duties, or import charges.
Promotions may be governed by separate terms. In the event of any conflict, promotional terms shall prevail.
You agree to provide current and accurate billing and payment information and to promptly update account details where necessary.
You represent and warrant that:
- The payment information provided is accurate and complete
- You are authorised to use the selected payment method
- Charges will be honoured by your payment provider
- You will pay all charges incurred, including applicable taxes and shipping fees
SECTION 5 – SHIPPING, DELIVERY & Return
Delivery timeframes are estimates only and are not guaranteed. Feathorne is not liable for delays caused by carriers, customs procedures, or events beyond our reasonable control.
Risk of loss and title pass to you upon transfer of the products to the carrier.
For full details on shipping destinations, processing times, delivery timeframes, and applicable costs, please refer to our Shipping Policy.
should something not be quite right, we are here to assist.
SECTION 6 – INTELLECTUAL PROPERTY
All content within the Services — including trademarks, branding, text, imagery, graphics, product descriptions, video, audio, and design elements — is owned by Feathorne, its affiliates, licensors, or partners, and is protected by applicable intellectual property laws.
You may use the Services solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, republish, transmit, or exploit any content without prior written consent.
Nothing in these Terms grants you any license to Feathorne’s intellectual property or that of Shopify or third parties.
The name “Feathorne”, its logos, designs, and associated branding elements are trademarks of Feathorne. Shopify’s trademarks remain the property of Shopify.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control.
Such tools are provided “as is” and “as available” without warranties or endorsements. Use of optional third-party tools is at your own discretion and risk.
Future features or tools introduced through the Services shall also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for examining or evaluating third-party content and assume no liability for third-party materials, products, or services.
Accessing third-party sites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Feathorne is powered by Shopify, which enables us to provide the Services. However, all sales and purchases are made directly with Feathorne.
You acknowledge that Shopify is not responsible for any aspect of transactions between you and Feathorne, including product-related claims. You expressly release Shopify and its affiliates from any claims arising from purchases made through our store.
SECTION 10 – PRIVACY POLICY
All personal information collected is governed by our Privacy Policy
Because the Services are hosted by Shopify, certain personal information is processed by Shopify to enable and improve the Services. Please review our Privacy Policy for full details.
SECTION 11 – FEEDBACK
Any ideas, suggestions, reviews, or other submissions (“Feedback”) provided to us grant Feathorne a perpetual, worldwide, royalty-free license to use, reproduce, and publish such Feedback for any purpose.
You confirm that:
- You own or have rights to the Feedback
- You have disclosed any incentives received
- Your Feedback complies with these Terms
We are under no obligation to maintain Feedback in confidence, provide compensation, or respond.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. You may not:
- Violate applicable laws or regulations
- Infringe intellectual property rights
- Transmit harmful or malicious code
- Engage in fraudulent, abusive, or misleading conduct
- Scrape, crawl, or collect personal data
- Interfere with the security or proper functioning of the Services
- We reserve the right to suspend or terminate accounts that violate these Terms
SECTION 14 – TERMINATION
We may terminate or suspend access to the Services at our discretion without notice. Obligations incurred prior to termination remain enforceable.
Provisions that by nature should survive termination shall continue in effect.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available” without warranties of any kind, express or implied, except where prohibited by law.
We do not guarantee uninterrupted, secure, or error-free operation of the Services.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Feathorne and its affiliates shall not be liable for indirect, incidental, punitive, or consequential damages arising from use of the Services or purchased products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Feathorne, Shopify, and their affiliates from claims arising from:
1. Your breach of these Terms;
2. Your violation of law;
3. Your misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision shall not constitute a waiver. These Terms constitute the entire agreement between you and Feathorne regarding the Services.
SECTION 20 – ASSIGNMENT
You may not assign your rights under these Terms without our written consent. We may assign our rights without notice.
SECTION 21 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Feathorne is headquartered. You consent to the courts of that jurisdiction.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services following updates constitutes acceptance of the revised Terms.
SECTION 24 – Contact Information
Store name: Feathorne
Company name: I.W.P. Marketing
Company Address: mozartlaan 29, Drunen, North-Brabant, 5151KA The Netherlands
Company nr.: 99187299
Phone: +44 7447 190936
Email: info@feathorne.com
Monday to Friday | 09:00 – 17:00 (GMT)
Saturday & Sunday | 10:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.