Privacy policy
Privacy Policy
Last updated: February 11, 2026
Feathorne operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a carefully curated and elegant shopping experience (the "Services"). Feathorne is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
1. Provide, Tailor, and Improve the Services We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate returns and exchanges, to enable you to post reviews, and to create a refined and personalised shopping experience, such as recommending products related to your interests.
2. Marketing and Advertising We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
3. Security and Fraud Prevention We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our Services. If you choose to register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password or other access details with anyone else.
4. Communicating with You We use your personal information to provide customer support, to respond to your enquiries, to provide effective services, and to maintain our relationship with you.
5. Legal Reasons We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
- With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites.
- When you direct or request us to disclose certain information to third parties, such as to ship you products or through social media integrations.
- With our affiliates or within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, or to comply with legal obligations, enforce our terms, and protect the rights of Feathorne, our customers, or others.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to improve your browsing experience, analyse traffic, personalise content, and deliver relevant advertising. This section explains what cookies we use, why we use them, and how you can control them.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and collect information about how you interact with the site. Similar technologies include pixels, tags, scripts, and local storage.
Types of Cookies We Use
Strictly Necessary Cookies These cookies are essential for the website to function and cannot be switched off. They are typically set in response to actions you take, such as setting your privacy preferences, logging in, or adding items to your cart. Without these cookies, core features of the Services cannot be provided.
Functional Cookies These cookies allow us to remember choices you make (such as your language or region) and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we have added to our pages.
Analytics Cookies These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This allows us to improve the performance and content of our website over time.
Marketing and Advertising Cookies These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user. They are set by our advertising partners and may be used to build a profile of your interests.
Third-Party Cookies
We work with the following third-party services, each of which may set cookies or use similar tracking technologies on our website:
We use several Google services that may place cookies on your device:
Google Analytics — tracks website traffic and user behaviour (pages visited, session duration, traffic sources) to help us understand and improve our website. Cookies include _ga, _gid, and _gat.
Google Ads (formerly Google AdWords) — used to measure the effectiveness of our advertising campaigns and to show you relevant ads across Google Search and partner websites. Cookies include _gcl_au and IDE.
- Google Tag Manager — manages and deploys tracking scripts on our website without requiring direct code changes.
Google's privacy policy is available at: https://policies.google.com/privacy
To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout
To manage your Google Ads settings, visit: https://adssettings.google.com
Meta (Facebook & Instagram)
We use Meta's advertising and analytics tools, which may place cookies or use pixel technology on our website:
- Meta Pixel (formerly Facebook Pixel) — a piece of code placed on our website that allows us to measure the effectiveness of our advertising, track conversions (e.g. purchases, add-to-cart events), and build custom audiences for retargeting. The Meta Pixel collects data such as your IP address, browser type, pages visited, and actions taken on our website.
- Meta Conversions API — sends web events directly from our server to Meta to supplement Pixel data, improve ad performance measurement, and reduce reliance on browser-based tracking.
Data collected via Meta tools may be used to serve you personalised advertisements on Facebook and Instagram, and to measure the performance of those ads.
Meta's privacy policy is available at: https://www.facebook.com/privacy/policy
Shopify
As our e-commerce platform provider, Shopify places cookies necessary for the functioning of our store, including cart management, checkout security, fraud prevention, and session handling. Cookies include _shopify_y, _shopify_s, _shopify_tm, cart, and secure_customer_sig.
Shopify's privacy policy is available at: https://www.shopify.com/legal/privacy
If we use Pinterest advertising, the Pinterest Tag may be active on our website to track conversions and enable retargeting to Pinterest users.
Pinterest's privacy policy is available at: https://policy.pinterest.com/en-gb/privacy-policy
Your Cookie Choices
You have the right to accept or decline non-essential cookies. You can manage your preferences in the following ways:
- Cookie consent banner — when you first visit our website, you will be presented with a cookie consent notice where you can accept, decline, or customise your preferences.
- Browser settings — most browsers allow you to block or delete cookies through their settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
- Opt-out tools — you can opt out of interest-based advertising via the following:
If you reside in the UK or EEA, you have additional rights under UK GDPR and the ePrivacy Directive, including the right to withdraw consent for non-essential cookies at any time.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify, including third parties that may be located outside your country of residence.
To help protect and grow Feathorne, we may use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for certain aspects of processing your personal information.
To learn more, you may visit the Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/app-users
Depending on where you live, you may exercise certain rights here: https://privacy.shopify.com/en
Third Party Websites and Links
The Services may provide links to websites operated by third parties. If you follow links not controlled by Feathorne, we encourage you to review their privacy and security policies. We are not responsible for the privacy or security of such third-party sites.
Children's Data
The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we may delete it.
Security and Retention of Your Information
While we take reasonable measures to protect your information, no system can guarantee absolute security. We recommend avoiding unsecure channels when communicating sensitive information.
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on where you reside, you may have rights including:
- Right to Access / Know
- Right to Delete
- Right to Correct
- Right of Portability
- Managing Communication Preferences
If you reside in the UK or European Economic Area, you may also have rights to object to processing, restrict processing, or withdraw consent.
You may exercise your rights by contacting us using the details below. We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how Feathorne processes your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO): https://ico.org.uk
International Transfers
We may transfer, store and process your personal information outside your country of residence. Where required, we rely on recognised legal transfer mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the "Last updated" date will be revised accordingly.
Contact Information
Store name: Feathorne
Company name: I.W.P. Marketing
Company Address: mozartlaan 29, Drunen, North-Brabant, 5151KA The Netherlands
Company nr.: 99187299
Phone: +44 7447 190936
Email: info@feathorne.com
Monday to Friday | 09:00 – 17:00 (GMT)
Saturday & Sunday | 10:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.